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Customer Service Representative Resume Example
High-volume support rep with top-tier CSAT scores and de-escalation skills.
- Quantified, metric-driven bullet points
- ATS-friendly structure and section order
- Strong action verbs, no filler phrases
- Ready to copy and tailor in the editor
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Taylor Brooks
Customer Service Representative
taylor.brooks@email.com
(602) 555-0167
Phoenix, AZ
linkedin.com/in/taylorbrooks
Customer service representative with 3 years handling 80+ daily interactions across phone, chat, and email. Maintained 98% CSAT rating, resolved 92% of issues on first contact, and trained 6 new hires on the escalation playbook.
Experience
Senior Customer Service Rep at Chewy
May 2022 – Present
- Handle 80+ customer interactions daily across phone, live chat, and email channels.
- Maintain 98% CSAT rating and 92% first-contact resolution rate — top 5% of 200-person team.
- Trained 6 new hires on escalation protocols, reducing average onboarding time from 4 weeks to 2.5.
Customer Service Associate at Target
Jun 2021 – Apr 2022
- Resolved 50+ daily guest inquiries at the service desk with 96% satisfaction.
- Processed returns, exchanges, and price adjustments totaling $2K+ daily.
Education
Arizona State University · B.A. Communication
2017 – 2021